Happy Thanksgiving! Our offices will be operating during normal call center hours from 8:00 AM to 5:00 PM ET on Wednesday, November 27th. We will be closed on Thursday, November 28th and Friday, November 29th to allow our associates time to spend with their families and loved ones. We wish you a wonderful holiday filled with gratitude and joy!
We apologize for any inconvenience this may cause. Please self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.
Mandatory Prior Authorization Chart
New Jersey Dental Pediatric EHB
As of January 1, 2017
Where Prior Authorization is required but not obtained, Delta Dental can apply a penalty of up to 50% of the charges that would otherwise be covered. Delta Dental will Disallow benefits for the dated claim services and the patient CANNOT BE BILLED FOR THE SERVICES FOR PENALIZED AMOUNT.
Dental Services | Documentation Requirements |
---|---|
Sealant replacement. | Narrative |
Porcelain fused to metal, cast and ceramic crowns (single restoration) – to restore form and function. Services will not be considered for cosmetic reasons, for teeth where other restorative materials will be adequate to restore form and function or for teeth that are not in occlusion or function and have a poor prognosis. | PA and/or FMX and/or Pano Complete missing tooth chart and photo if radiograph does not show need. Narrative if the procedure is performed due to attrition, erosion, abrasion (wear), abfraction, corrosion, or for periodontal, orthodontic, or other splinting. |
Endodontic services other than Emergency Dental Services. Services will not be considered for teeth that are not in occlusion or function and have poor long term prognosis. | PA |
Periodontal services. Requires submission of diagnostic materials and documentation. Periodontal root planing and scaling – with Prior Authorization, can be considered every six (6) months for individuals with special health care needs. | PA and periodontal charting as appropriate |
All dentures, fixed prosthodontics (fixed bridges) and maxillofacial prosthetics require Prior Authorization. | Radiographs as appropriate, narrative |
Denture rebase - following 12 months post denture insertion and subject to Prior Authorization, denture rebase is covered and includes adjustments for first six (6) months following service. | Narrative |
Pediatric partial denture - for select cases to maintain function and space for anterior teeth with premature loss of primary anterior teeth, subject to Prior Authorization. | FMX and/or Pano Complete missing tooth chart Complete Treatment Plan Narrative if the procedure is performed due to attrition, erosion, abrasion (wear), abfraction, corrosion, or for periodontal, orthodontic, or other splinting. |
Medically Necessary Orthodontic Services including continuation of transfer cases or cases started outside the program (otherwise Orthodontic Services are not covered). Removal can be requested by report as a separate service for Dentist that did not start case and requires Prior Authorization. | See orthodontic policies and procedures 20-X to 20-XX |
Behavior management when exceeding the following thresholds based on place of service: One unit equals 15 minutes of additional time: Office or clinic – 2 units Inpatient/outpatient hospital – 4 units Skilled nursing/long term care – 2 units | Narrative |
Dental Services to be rendered in a hospital or ambulatory surgical center (documentation must include the specific diagnosis and medical conditions that require admission to the hospital or ambulatory surgical center). | Narrative |
New Jersey Pediatric Essential Health Benefit
Orthodontic Policy and Required Documentation Chart
Orthodontic treatment general policies
I. No benefits will be paid for orthodontic services unless they meet the following criteria:II. Comprehensive treatment for handicapping malocclusions of the permanent dentition. Case must demonstrate medical necessity based on a score total equal to or greater than 26 on the HLD (NJ-Mod2) assessment form (accessible at [www.deltadentalnj.com]) with diagnostic tools substantiation or based on a total scores of less than 26 BUT with documented medical necessity.
III. Request for treatment must include diagnostic materials to demonstrate need, the form (accessible at [www.deltadentalnj.com]) and documentation that all needed dental preventive and restorative or other services have been completed.
IV. Approval for comprehensive treatment is for up to 12 visits at a time with request for continuation to include the previously mentioned documentation and most recent diagnostic tools to demonstrate progression of treatment.
Dental Services | Policies and Prior Authorization & Documentation Requirements |
---|---|
Orthodontic “workup” |
Policy
Prior Authorization – Not Required Documentation RequirementsPart of submission for prior authorization of specific orthodontic treatment plan. |
Limited orthodontic treatment |
Policy
Prior Authorization – Required Documentation Requirements
|
Interceptive orthodontic treatment |
Policy
Prior Authorization – Required Documentation Requirements
|
Minor treatment to control harmful habits |
Policy
Prior Authorization – Required Documentation Requirements
|
Comprehensive orthodontic treatment of the permanent dentition |
Policy
Prior Authorization – Required Documentation Requirements
|
Continuation of treatment (after completing 12 treatment visits) |
Policy Prior Authorization – Required Documentation Requirements
|
Services transferred or started outside a dental pediatric EHB |
Policy Prior Authorization – Required Documentation Requirements
|
Orthognathic surgical cases with comprehensive orthodontic treatment |
Policy Prior Authorization – Required Documentation Requirements
|
Completion of Comprehensive Treatment final records. |
Policy Prior Authorization – Not Applicable Documentation Requirements
|
Continuation of treatment (after completing 12 treatment visits) |
Policy Prior Authorization – Required Documentation Requirements
|
Behavior not conductive to favorable outcomes | Policy
Prior Authorization – Not applicable unless removal of appliance is performed by a dentist/dental office that did not start the case Documentation Requirements
|
Replacement of appliance due to loss or damage beyond repair |
Policy Prior Authorization – Required Documentation Requirements
|