Notice

Happy Thanksgiving! Our offices will be operating during normal call center hours from 8:00 AM to 5:00 PM ET on Wednesday, November 27th. We will be closed on Thursday, November 28th and Friday, November 29th to allow our associates time to spend with their families and loved ones. We wish you a wonderful holiday filled with gratitude and joy!


We apologize for any inconvenience this may cause. Please self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.

Pediatric Services Requiring Prior Authorization

SERVICES REQUIRING PRIOR AUTHORIZATION
Applicable to Pediatric Enrollees under Age 19
NOTE: Where Prior Authorization is required but not obtained, We can apply a penalty of up to 50% of the charges that would otherwise be covered.

  1. Sealant replacement
  2. Porcelain fused to metal, cast and ceramic crowns (single restoration) – to restore form and function. Services will not be considered for cosmetic reasons, for teeth where other restorative materials will be adequate to restore form and function or for teeth that are not in occlusion or function and have a poor prognosis.
  3. Endodontic services other than Emergency Dental Services. Services will not be considered for teeth that are not in occlusion or function and have poor long term prognosis.
  4. Periodontal services. Requires submission of diagnostic materials and documentation. Periodontal root planning and scaling – with Prior Authorization, can be considered every six (6) months for a Child with Special Health Care Needs.
  5. All dentures, fixed prosthodontics (fixed bridges) and maxillofacial prosthetics require Prior Authorization.
  6. Denture rebase – following 12 months post denture insertion and subject to Prior Authorization, denture rebase is covered and includes adjustments for first six (6) months following service. <.li>
  7. Pediatric partial denture – for select cases to maintain function and space for anterior teeth with premature loss of primary anterior teeth, subject to Prior Authorization.
  8. Medically Necessary Orthodontic Services including continuation of transfer cases or cases started outside the program (otherwise Orthodontic Services are not covered). Removal can be requested by report as a separate service for Dentist that did not start case and requires Prior Authorization.
  9. Behavior management when exceeding the following thresholds based on place of service:
    • One unit equals 15 minutes of additional time:
    • Office or clinic – 2 units
    • Inpatient/outpatient hospital – 4 units
    • Skilled nursing/long term care – 2 units
  10. Dental services to be rendered in a hospital or ambulatory surgical center (documentation must include the specific diagnosis and medical conditions that require admission to the hospital or ambulatory surgical center).